Legal
Terms & Conditions
Last updated: April 29, 2026
These Terms & Conditions (the “Terms”) form a binding agreement between you (“Customer,” “you”) and Clerio Technologies, Inc. (“Clerio,” “we,” “us,” or “our”) governing your access to and use of Clerio’s booking portal, hosted website service, dashboards, APIs, and related software (collectively, the “Service”).
1.Acceptance of Terms
By creating an account, accessing the Service, or paying any subscription fee, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.
2.The Service
Clerio provides a multi-tenant software-as-a-service platform that allows non-emergency medical transportation (“NEMT”) operators to (i) accept online ride bookings through a branded portal, (ii) optionally host a public website on a Clerio subdomain, (iii) generate distance-based quotes, (iv) accept card payments through Stripe, (v) sync trips to Google Calendar, and (vi) issue confirmations and receipts. The exact feature set depends on the plan you select at sign-up.
3.Plans, Fees, and Billing
Clerio offers two plans: Booking Portal and Booking + Website. Each plan is available on a monthly or annual billing cycle, and each plan includes a per-ride usage fee. Current published pricing applies at the time of purchase.
- Subscription fee. Billed in advance for the selected billing cycle (monthly or annual).
- Per-ride fee. Charged monthly via Stripe metered billing based on the number of bookings completed during the prior calendar month, regardless of the subscription cycle.
- Annual plans. Annual subscribers prepay eleven months and receive twelve months of access (one month free).
- Auto-renewal. Subscriptions automatically renew at the end of each billing cycle at then-current rates unless cancelled before the renewal date.
- Taxes. Fees are exclusive of applicable taxes, which you are responsible for.
- Failed payments. If a charge fails, we may suspend your account after reasonable notice and retry collection.
4.30-Days Money-Back Guarantee
We offer a 30-days money-back guarantee on your first subscription payment. To claim it, email [email protected] within thirty (30) days of your initial purchase and we will refund the first subscription payment in full to the original payment method within ten business days.
The guarantee covers the first subscription payment only and does not apply to per-ride usage fees already incurred, renewal payments after the initial 30-days window, or charges flagged as fraudulent or in breach of these Terms. After the 30-days window, fees are non-refundable; cancellation stops future renewals.
5.Cancellation
You may cancel your subscription at any time from your account dashboard or by emailing
[email protected]. Your access continues until the end of the current paid billing period, after which the account becomes inactive. Cancelling within the first 30 days qualifies for the money-back guarantee in Section 4; cancellations after that stop future renewals but do not generate a refund.
6.Acceptable Use
You agree not to:
- use the Service to violate any law, regulation, or third-party right;
- upload or transmit malware, scrape the Service, or interfere with its operation;
- resell, sublicense, or expose the Service to unrelated third parties;
- circumvent rate limits, security controls, or usage metering;
- misrepresent the source of bookings or the identity of the operator.
We may suspend or terminate accounts that violate this section, with or without notice, and without refund.
7.Customer Data and Privacy
You retain all rights to data you and your end-users submit through the Service (“Customer Data”). You grant Clerio a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely as needed to provide and improve the Service.
You are responsible for the lawfulness of Customer Data, including obtaining any required consents from your patients, riders, or facility contacts. You agree to handle Protected Health Information (“PHI”) only in compliance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”) where it applies. A Business Associate Agreement (“BAA”) is available on request for plans where one is required.
8.Third-Party Services
The Service integrates with third-party providers including Stripe (payments), Google Maps and Google Calendar (geocoding, routing, and calendar sync), Brevo or equivalent (email delivery), and DNS / hosting providers. Use of those providers is governed by their own terms, and Clerio is not responsible for their acts, omissions, downtime, or pricing changes.
9.Service Availability
We make commercially reasonable efforts to keep the Service available 24/7. The Service is provided on an “as-is” and “as-available” basis and may experience scheduled maintenance, third-party outages, or unforeseen interruptions. No specific uptime SLA is offered on the standard plans described in Section 3.
10.Intellectual Property
Clerio retains all right, title, and interest in and to the Service, including all software, designs, trademarks, and documentation. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for your business during your active subscription. Your branding (logos, photos, copy you upload) remains your property.
11.Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OPERATION.
12.Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLERIO’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO CLERIO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). IN NO EVENT WILL CLERIO BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.
13.Indemnification
You agree to defend, indemnify, and hold harmless Clerio and its officers, employees, and agents from any third-party claim arising out of (i) your use of the Service, (ii) your Customer Data, (iii) your violation of these Terms, or (iv) your violation of any law or third-party right.
14.Termination
Either party may terminate the agreement for material breach not cured within fifteen (15) days of written notice. Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive (including Sections 4, 7, 10–13, and this Section) survive termination.
15.Changes to the Terms
We may update these Terms from time to time. Material changes will be announced by email or in-product notice at least fifteen (15) days before they take effect. Continued use of the Service after the effective date constitutes acceptance.
16.Governing Law and Disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising under these Terms, and each party consents to that venue.
© 2026 Clerio Technologies, Inc. All rights reserved.